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Ticket Shop Terms and Conditions

Terms and Conditions for Ticket Purchases


I.                    Ticket Purchase Process for Visits to the Salt Mines

Tickets for visiting Salzwelten Hallstatt, Salzburg, and Altaussee can be purchased at www.salzwelten.at as follows:

1)      Booking (1 - 19 tickets) and payment online using a credit card, Sofortüberweisung, or Paypal; receiving the admission ticket(s) as an online ticket for self-printing (Online Ticket) or for display on a mobile device.

2)      Order of 20 tickets or more (referred to as "group booking"): Reservations are to be made exclusively via email (info@salzwelten.at) or telephone (+43 (0) 6132 200 2400). The tickets will be received and paid for on-site at the ticket counter.


II.                   Conclusion of Contract

The contract is concluded upon completion of the payment during the booking process. After successful payment, the customer will promptly receive a confirmation email with the order details.


III.                 Cancellation

The purchase of tickets is binding. Tickets and group bookings may be canceled free of charge up to 72 hours before the visit by sending an email to info@salzwelten.at. Ticket rescheduling is possible on-site at the ticket counters or by email (info@salzwelten.at) or telephone (+43 (0) 6132 200 2400), provided that there are still sufficient available slots for later tours. If no more available slots are available for subsequent tours, it is possible to reschedule the ticket for another day.


IV.                Payment Methods

Three payment methods are offered for orders placed on www.salzwelten.at: credit card payment, Sofortüberweisung, and Paypal.


1)      Credit Card Payment

The credit card number, expiration date, and, if applicable, CVC number are used solely by the payment service providers involved for the purpose of payment processing and stored only for this purpose. If there is insufficient coverage on the credit card, the order will be void immediately.

Once "credit card" is selected as the payment method, you will be redirected to the payment page of PayOne.

To make a credit card payment, enter the credit card number, expiration date, and, if applicable, CVC number in the corresponding input fields of the order form.


2)      Paypal Payment

After selecting "Paypal" as the payment method, you will be redirected to the payment page of PayOne. The Paypal application will then open in a separate window.


You will be prompted to enter your login details (email address and password). Afterwards, you are free to initiate payment using a credit card, bank transfer, or deduction from your Paypal account.


V.                  Contract Withdrawal by Salzwelten GmbH

Salzwelten GmbH is entitled to withdraw from the contract due to a significant reason, particularly if force majeure or other circumstances beyond the control of Salzwelten GmbH make the fulfillment of the contract impossible (e.g. measures associated with mine operations or situations that might potentially compromise the safety of guests).

In such a case, a refund of the already paid admission price will be provided. There is no liability for further damages.


VI.                Limitation of Liability

Salzwelten GmbH is only liable for damages caused to the contracting party within the scope of the contractual relationship, and regardless of the legal basis solely in cases of premeditation or gross negligence.

The exclusion of liability or limitation of liability does not apply when Salzwelten GmbH is mandatorily liable in cases of injury to life, body, or health, damages to privately used property under the Product Liability Act, or for other compelling reasons.

VIII.            Data Protection

Please refer to our privacy policy for further information on data protection: https://www.salzwelten.at/de/service/datenschutz/datenschutzerklaerung-geschaeftspartner



Salzwelten Destination Guide & Audio Guide

Hier können Sie sich Ihren Audioguide für die Salzwelten herunterladen. Es sind die Standorte Hallein, Hallstatt und Altaussee auf dieser App zusammengefasst.