Frequently Asked Questions FAQ
Current Corona Safety Measures
Due to the spread of the SARS-CoV-2 virus, effective immediately and until further notice, visitors to all Salzwelten locations are subject to statutory behavioral and hygiene regulations. In this regard, we have taken this opportunity to provide answers to some of your most important questions. (Subject to change).
What safety regulations must we comply with while we visit the salt mines?
• Maintain a minimum distance of 1 meter from other people
(exception: single households, e.g. families)
• Wear a face mask covering your nose and mouth
• Disinfect your hands
Do I have to wear a face mask during the entire visit?
The mask requirement applies to all indoor areas of all Salzwelten locations.
Who has to wear a face mask?
All of our tour employees as well as guests ages six and up must wear a face mask.
Where can I disinfect my hands?
Disinfectant dispensers have been installed in the entrance area of all locations for the use of our visitors.
Before the tour
Info & procedures for visits to the Hallstatt salt mine:
In order to reach the Hallstatt salt mine, you first have to ride the Panoramabahn (funicular) up to the Hallstatt high valley. The "Path through time" will lead you through the world-famous grave field, you can visit a reconstructed grave and attend a Celtic burial ceremony before reaching the Knappenhaus, the building at the entrance to the salt mine. After touring the world’s oldest salt mine, you will walk via the footpath back to the mountain terminal. Before riding back down to the bottom, we suggest paying a visit to the spectacular Hallstatt Skywalk “World Heritage View” viewing platform, where you will be treated to amazing views of Lake Hallstatt and the surrounding mountain scenery.
Can the salt mines be reached on public transportation?
If you are travelling by public transport, we recommend the ÖBB Kombiticket or the ÖBB Plus offer. More information can be found here.
Complete information about public transportation can be found at www.oebb.at
Do the salt mines have parking?
At the salt mine in Hallstatt, we do not have any designated visitor parking of our own. When you plan your journey to Hallstatt, leave plenty of time to hunt for parking. Due to the large volume of visitors, time delays are not unusual.
Do the salt mines have free Wi-Fi?
In the above-ground areas of all three locations we provide free Wi-Fi for our guests.
Can I hand over backpacks, helmets or suitcases for safekeeping during my tour of the salt mine?
In the visitor center at the valley station, you will find storage lockers of different sizes (price € 2.00 per hour). Smaller backpacks and bags can be left for free at the Knappenhaus (entrance to the salt mine).
How can I pay for tickets at the salt mines?
At all of our salt mines, you can pay in cash, with your bank card, or using your MasterCard or VISA.
Is special clothing required?
Due to the year-round low temperatures between 7 and 10° Celsius, as well as the occasionally uneven walking surface, warm clothing and sturdy shoes are recommended! Additional protective clothing is provided on site.
Am I required to wear protective clothing?
Without exception! It protects your own clothing and provides additional safety on the slides!
Children & Pets
Can children visit the salt mines?
The salt mines are a great experience for everyone! However, the law restricts admission to the salt mines to children ages 4 and up. Nonetheless, there is plenty for younger children to experience above ground as well!
Is it possible to carry babies?
Please understand that, for safety reasons, without exception children under age 4 are not permitted to enter the salt mines. But don’t forget, you are indeed free to enjoy the attractive facilities we provide above ground.
How can I pass the time waiting with a baby/toddler?
All locations have restaurants, shops and other offers (e.g. exhibitions) available above ground.
Are dogs allowed in the mines?
Unfortunately, dogs and other animals are not allowed in the mines. In Hallstatt and Altaussee, species-appropriate kennels are provided for our four-legged friends.
Inside the mine
What is the temperature inside the salt mine?
Temperatures range between 7 and 10° Celsius (44 to 50° Fahrenheit). A warm jacket and sturdy shoes are recommended!
Can I visit the salt mines without joining a guided tour?
For safety reasons, visits to the salt mines are only permitted as part of a guided tour.
How long does the tour take?
A tour of the salt mine in Hallstatt lasts about 90 minutes. You can assume that your visit will take at least 2 ½ hours in total (incl. rides up and down the mountain on the Salzbergbahn funicular and a short hike across the Hallstatt high valley to the entrance building outside Hallstatt salt mine).
What kind of distance will I have to walk?
In Hallstatt, the Salzbergbahn funicular will carry you comfortably and quickly up to the Hallstatt high valley. There, you can take the new panorama lift, bringing you quickly up to the Outlook Bridge. From here, you have a 15-minute walk uphill to the Knappenhaus, the building at the entrance to Hallstatt salt mine. Once you are underground, you will cover roughly 2 km on foot. Your tour concludes with a ride out on the mine train.
Can I take photographs inside the mine?
Of course! The unusual rock formations and special atmosphere inside the mountain offer unique photo motifs. We would be delighted if you would share your photographs with us on Instagram or Facebook. However, if you intend taking professional photographs for commercial purposes, please register with our press office.
Is the tour route wheelchair-accessible?
Please be aware that, due to the natural features inside the mines, wheelchair visits are not possible.
Are visits to the salt mines recommended for people with claustrophobia?
If you happen to suffer from claustrophobia, we would strongly suggest not visiting the salt mines.
Is there an alternative to the slides?
Instead of the slides, you are also welcome to use the stairs with hand railings right next to them.
In what languages are tours offered?
All standard guided tours are available in German as well as English at no extra charge.
Are there audio guides in other languages?
Yes, in order to offer you a unique experience we offer the following languages at our location in Hallstatt: E / I / F / SLO / CZ / H / RU / JAP / Mandarin / ES / AR / HEB
IOS smartphone in the form of free app “Salzwelten Audio Guide”, or you can rent the audio guide at the salt mine ticket window for € 2.50 per person.
The Salzwelten Audio Guide App
Before beginning the tour of the salt mine, we suggest downloading the “Salzwelten Audio Guide” app to your smartphone or tablet, which will enable you to enjoy the tour in your own native language – it’s quick, easy and, above all, FREE!
Available in these languages: D / E / I / F / SLO / CZ / H / RU / JAP / Mandarin / ES / AR / HEB
Thanks to our free Wi-Fi, you can also download the app once you are here.
Still have some questions?
The Salt Mine Team is always happy to answer your questions.
You can reach us by email at firstname.lastname@example.org or by phoning +43 6132 200 2400.
We look forward to hearing from you!